RETURNS & EXCHANGES
What are your return and exchange policies?
Products purchased from MarieVeronique.com can be exchanged or returned within 30 days of purchase. We offer a 30-DAY GUARANTEE, see results or get your money back. Please contact us at email@example.com and let us know why you are returning the product. We cannot offer refunds on any shipping charges.
DOMESTIC SHIPPINGHow much do domestic (US) customers have to spend to get free shipping?
We offer free standard shipping within the U.S. on all domestic orders over $50.
May I have my order shipped to an alternate address?
Yes, you can have it shipped anywhere you like. When checking out, on the first page, simply enter the address you would like your package shipped to. Then when entering your payment information, select the bubble at the bottom of the payment page that indicates you're using a different billing address. For credit card payments to clear, the billing address must be entered exactly as it is on your monthly statements.
How long will it take before I receive my shipment?
In-stock orders are usually shipped within 24-72 hours of receipt. Orders placed after 1pm on Friday will be processed on Monday.
What are your shipping methods?
We ship orders via USPS, which usually takes from 2-5 business days for US addresses. We offer Express shipping for expedited service. Express orders will be prioritized and will arrive within 1-2 business days in most cases.
Orders shipped Priority International will take 6-10 business days for delivery. Express International orders will take 3-5 business days for delivery. International packages are provided tracking information. International shipping times vary depending on region and service selected.
Do you offer rush delivery?
We offer Express shipping for expedited service. Express orders will be prioritized and will arrive within 1-2 business days in most cases.
Do you ship to military addresses?
Do you ship internationally?
Yes, Marie Veronique has shipped to over 30 countries worldwide (you can put some items in your cart and use the checkout process to see if your country is on the list). If your country is not on the list please contact firstname.lastname@example.org and we will try to add your country.
How much do international customers have to spend to get free shipping?
We offer free shipping on international orders over $250.
What are your international shipping methods?
Orders shipped Priority International will take 6-10 business days for delivery. Express International orders will take 3-5 business days for delivery. Products are shipped from our headquarters within 2-3 business days. International packages are provided tracking information.
For orders shipped to Canada, customers may choose USPS First-Class Mail, which is the most economical service but does not include tracking information. In selecting this service, the customer assumes liability for the package and will not be able to track the package once it has left MV headquarters. If you prefer to track your package, please choose Priority International or Express International.
Orders shipped to countries outside the U.S. may be subject to import taxes and customs duties/fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; Marie Veronique has no control over these charges and is not responsible for any reimbursement of custom duties, fees or taxes.
Do you observe eco-conscious practices when it comes to your product packaging?
We are committed to minimizing waste and lessening our impact on the environment.
Marie Veronique has always insisted on using glass bottles for her products. Our bottle suppliers are in Sacramento, CA, and Sparks, NV, allowing us to keep our carbon footprint as small as possible with regards to sourcing bottles. We use synthetic labels because they must be water- and oil-proof; currently no other options meet these requirements. As soon as eco-friendly labels that hold up to oil and water become available, our printer will switch out ASAP.