Shipping & Returns

Return Policy

What is your return policy?


Products purchased from marieveronique.com can be returned within 30 days of purchase. We offer a 30-DAY GUARANTEE, see results or get your money back. Please contact us at orders@marieveronique.com and let us know why you are returning the product. We cannot offer refunds on any shipping charges for the return. Please note if you are overseas the cost of return shipping can be significant. Refunds are normally processed within 2-3 business days after being received at Marie Veronique. *Starter and Travel Kits are Final Sale.



Domestic Shipping

How much do domestic (US) customers have to spend to get free shipping?

We offer free standard shipping within the U.S. on all domestic orders over $50.

May I have my order shipped to an alternate address?

Yes, you can have it shipped anywhere you like. When checking out, on the first page, simply enter the address you would like your package shipped to. Then when entering your payment information, select the bubble at the bottom of the payment page that indicates you're using a different billing address. For credit card payments to clear, the billing address must be entered exactly as it is on your monthly statements.

How long will it take before I receive my shipment?

In-stock orders are usually shipped within 24-48 hours of receipt. Orders placed after 1pm on Friday will usually not be processed until Monday. We do not ship on holidays.

We ship orders via USPS. Standard free shipping is via USPS First Class mail which usually takes from 2-5 business days for US addresses. Larger orders are upgraded to USPS Priority Mail free of charge.

For urgent delivery we offer Express shipping for expedited service. Express orders will be prioritized and shipped via USPS Priority Mail Express and will arrive within 1-2 business days in most cases.

For International delivery times please see below

Do you offer rush delivery?

We offer Express shipping for expedited service. Express orders will be prioritized and will arrive to US addresses within 1-2 business days in most cases shipped via USPS Priority Mail Express.



International Shipping

Do you ship to military addresses?

Yes.

Do you ship internationally?


Yes, Marie Veronique has shipped to over 30 countries worldwide (you can put some items in your cart and use the checkout process to see if your country is available). If your country is not on the list or if you have ordered previously but your country is no longer on the list please contact info@marieveronique.com and we will try to accommodate your order.

Customs, Duties and Handling Fees

DHL: Orders shipped via DHL we will pay the relevant duties, customs fees and handling fees as part of the shipping cost. DHL is the sole shipping method to several countries including UK and Germany due to issues with items being withheld by customs or large fees.

USPS: USPS orders may be subject to import/value added taxes and customs duties/fees levied by the destination country. Additional charges for taxes and customs clearance must be borne by the recipient and in some cases are up to 20% of order value.

Unfortunately we are not able to alter the declared value of packages. In our experience these duties and fees are charged for orders shipped to UK, selected European countries, Canada as well as Australian orders over AU$1000.

Should you wish to purchase from a local retailer our current stockist list is here. We have noted long delays to Argentina in customs.

Please also note that although we offer a 30 day satisfaction guarantee on our products where we will refund the cost of the products after we have received them back, we cannot cover the cost of return shipping which in some cases is significant. Please see above for returns policy.

How much do international customers have to spend to get free shipping?

We offer free USPS first class international shipping on international orders over $300. Some countries we have had issues with packages making it through to customers we have had to discontinue USPS shipping. For these countries we only offer DHL courier service which has more extensive tracking.

What are your international shipping methods and timeframes?

Products are shipped from our headquarters within 2-3 business days. For first time international orders we usually confirm orders before shipping to ensure you are receiving the best product matches due to the cost of shipping which may add a further delay. Please write a note with your order if you need the order shipped faster. International packages are provided tracking information. 

Orders shipped Priority International usually takes 6-14 business days for delivery after shipping. Express International orders will take 3-5 business days for delivery. Delays in customs add to these shipping times and we have had customers in South America and some areas of Europe where orders have taken several weeks to over a month for delivery.

For orders shipped to Canada, customers may choose USPS First-Class Mail, which is the most economical service but does not include tracking information. In selecting this service, the customer assumes liability for the package and will not be able to track the package once it has left Marie Veronique. If you prefer to track your package, please choose Priority International or Express International.



Green Packaging

Do you observe eco-conscious practices when it comes to your product packaging?

We are committed to minimizing waste and lessening our impact on the environment.

We use glass bottles as these are recyclable and importantly are also non-reactive. We use synthetic labels because they must be water- and oil-proof; currently no other options meet these requirements. Packing is in Geami and/or biodegradable starch peanuts and we use paper tape to seal boxes with a starch gum.