Terms & Conditions of Skin Health Consultation Program
Based on years of collaborative practice between MV Advanced Inc.’s, d/b/a Marie Veronique, a California corporation (“MV”), Director of Skin Health, Kristina Holey, and licensed acupuncturist Justine Wenger, our Skin Health Consultation services offer clients a holistic, custom approach to addressing symptomatic skin and supporting healthy skin function.
The initial consultation is an in-depth conversation aimed at gaining a comprehensive understanding of your skin’s specific needs and goals, taking into consideration your skin and health history, as well as your current skin state and significant influences from your everyday life. We discuss topical factors (products, skin microbiome, external stressors, at-home skincare), as well as internal system factors on skin function (immune health, gut health, nervous system and stress, hormonal, blood system and circulation). The goal is to help you identify imbalances (internal and external) as well as opportunities to make impactful changes that support healthy skin function and symptom-free skin.
MV’s Skin Health Consultation Program (the “Program”) includes:
- Full skin and health history intake questionnaire (which shall be kept private and confidential between the member and MV), including a five-day food journal;
- Initial 60-minute virtual consultation (via Zoom) with a member of our team to deep dive into your history and gain an understanding of your needs;
- Personalized skin care protocol with both topical and internal support recommendations; and
- To provide comprehensive care we typically recommend 30-minute follow-up consultations every three months to monitor progress and adjust treatment as needed, as well as to account for seasonal shifts and resulting needs.
Terms and Conditions
(these “Terms and Conditions”)
PRICES AND TERMS: The prices to be paid for the Program will be $300 for the initial consultation and $150 for each follow-up consultation. MV is entitled to make changes to the price list at any time in its sole discretion. Such services will be purchased from MV in US Dollars ($US).
MV also accepts Marie Veronique gift cards as payment for participation in the Program. If the amount of your gift card does not cover the total purchase amount, you must pay for the remainder of the purchase with a valid form of payment. Gift cards are subject to MV’s Gift Terms and Conditions, accessible here. All members of the Program agree to promptly pay directly to MV any amounts not paid by the credit or debit card company upon written notice from MV to the member. If not paid within five business days after written notice from MV, a service charge of one and one-half percent (1.5%) per month (but not to exceed the maximum amount permitted by law) shall begin to accrue from the date of the written notice until payment is made in full. Failure to pay any amounts due to MV within five business days after written notice by MV will result in suspension of Program privileges including charging privileges until such time the debt is settled.
SCHEDULING APPOINTMENTS: To schedule an appointment for the appropriate consultation(s), please contact MV’s customer service team at email@example.com who will be able to assist. To ensure your preferred time and service is available, we recommend booking well in advance. Please be advised that if you are late to your appointment, your consultation time may be reduced. You may not transfer or assign an appointment, including to another member of the Program, as all consultations are for the individual member’s use only.
CANCELLING OR RESCHEDULING APPOINTMENTS:Any request to cancel or reschedule a service or consultation must be received by MV’s customer services team at firstname.lastname@example.org in writing at least 24 hours in advance of the scheduled appointment time. You shall be deemed to conclusively accept all services, and payment shall be charged for the same, if you have not requested to reschedule or cancel the same in accordance with the preceding sentence. You may only cancel or reschedule a service or consultation with the prior written authorization of MV. Upon authorizing a cancellation request in accordance herewith, MV will issue a full refund to the original payment method for the cost of such cancelled appointment. Upon authorizing a rescheduling request in accordance herewith, MV will advise you of any future available appointments for consultation.
REVOCATION OF MEMBERSHIP IN THE PROGRAM: MV reserves the right to revoke and cancel any Program membership or the membership privileges of any member at any time for any reason without explicit explanation. By way of example and without limiting the generality of the foregoing, MV may revoke the Program membership of any member if the member violates any rules, regulations or policies of MV or engages in any conduct deemed by MV to be likely to endanger the welfare, safety, harmony or good reputation of MV or its employees or representatives or is otherwise improper as determined by MV in its sole discretion. Cancelled memberships are non-appealable and at the sole discretion of MV.
INTELLECTUAL PROPERTY: All trademarks, trade names, trade dress, endorsements, icons, designs and logos, as well as any other text or images that appear on marketing materials, and used in connection with the marketing, promotion and/or sale of MV’s services and the Program (collectively, the “Trademarks”) are and shall remain the sole and exclusive property of MV. You may not use, produce, create or authorize others to produce or create MV’s Trademarks for any purposes whatsoever, included but not limited to, in any communications, marketing, advertising or other promotional materials (including but not limited to brochures, flyers, invitations, e-mail messages, etc.).
LIABILITY:Your use of the Program is at your sole risk. The Program is provided on an “AS IS” and “AS AVAILABLE” basis. The Program is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Nothing in these T&Cs shall operate to exclude or limit the liability of MV for any liability which cannot be excluded or limited under applicable law. MV shall have no liability in respect of any loss or damage arising directly or indirectly as a result of MV providing the consultations or services or you failing to use the services in accordance with any instructions or warnings provided by MV or failing to draw such instructions.
MV shall have no liability to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with these T&Cs. MV’s aggregate liability in respect of any claim or claims by you shall, subject to the provisions of this clause, be limited to the total price paid by you for the services in relation to which the liability arose.
INDEMNIFICATION:You agree to defend, indemnify, and hold harmless MV and its affiliates, or their respective officers, directors, employees, shareholders, agents, successors, or assigns from all liabilities, claims, and expenses, including reasonable attorneys’ fees, that arise from (i) your breach of these T&Cs; (ii) the negligent or more culpable act or omission of you or your employees or agents; and (iii) any failure by you to comply with any applicable laws.
ARBITRATION PROVISION: By participating in this Program, you agree: (a) that any and all disputes you may have with, or against, MV or any of its affiliates, or their respective officers, directors, employees, shareholders, agents, successors, or assigns, relating to, arising out of or connected in any way with (i) the Program, and/or (ii) the determination of the scope or applicability of this agreement to arbitrate, will be subject to the dispute resolution provisions (including without limitation, the arbitration provisions) of MV’s Terms of Service.
GENERAL: The failure of a party to exercise or control any right under these T&Cs shall not be deemed to be a waiver of that right, nor operate to bar to exercise or enforcement of it at any time or times thereafter. If any provision of these T&Cs shall be found to be invalid or unenforceable such invalidity or unenforceability shall not affect the other provisions of these T&Cs which shall remain in full force and effect, and if the provision would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable. There is no relationship of partnership, joint venture, employment, franchise or agency between the parties and you will not have the power to bind MV or incur obligations on MV’s behalf without MV’s prior written consent. These T&Cs shall be governed by the laws of the State of California, without regard to its choice of law principles. I hereby acknowledge receipt of these T&Cs. I have read and understand and agree to be bound by the terms and conditions thereof as the same may be amended from time to time by MV. I further acknowledge that in order to acquire membership privileges in the Program, I must submit electronically or deliver to MV fully completed and signed T&Cs and Waiver.